JM Bullion Review

JM Bullion Review

  • Website: www.JMBullion.com
  • Location : Dallas, TX
  • Business Established : September 2011
  • BBB Accredited : Yes
  • BBB Rating : A+
  • Metals Offered : Gold, Silver, Platinum, Copper
  • Brands Offered : PAMP Suisse, Credit Suisse, NTR Metals, Sunshine Mint, Royal Canadian Mint, United States Mint, Perth Mint, OPM, Johnson Matthey, Engelhard, Austrian Mint, Geiger Edelmetalle + more.
  • Shipping Rates: Free

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JM Bullion Dealer Review

JM Bullion is a fairly new company in the precious metals industry that has been around since September of 2011 and are located in Dallas, TX. JMBullion.com carries a large selection of popular gold, silver and platinum coins, rounds and bars that are available at some of the lowest prices online. Aside from bullion, they also offer a wide selection of certified coins and collectibles including modern commemorative, pre-1933 gold and copper bullion. They have one of the most user friendly websites with a simple navigation menu and secure checkout process.

JM Bullion Customer Service

JM Bullion has a customer service staff which is available online via their Live Chat feature or toll free at 1-800-276-6508 Mon-Fri 9AM-5PM EST. Their customer service staff doesn't work off of commission which means they can answer questions or help you out in a low pressure environment which we've found to be a big plus. They are also reachable through email at support@jmbullion.com.

JM Gold / Silver / Bullion Pricing

JM Bullion currently has some of the lowest prices over spot that we have found for physical gold and silver bullion as well as some of the cheapest shipping rates in the industry (free shipping on all orders). The spot prices displayed on JM Bullion's website change by the second and are updated during trading hours, making them extremely accurate. Once you have picked the coins or bars you want to purchase and are in the checkout process, your price is locked in for 10 minutes (this finalizes once you put the order through).

JM Bullion's IRA Program and Secure Storage

JM Bullion offers a Gold IRA program through New Direction IRA which can be set up fairly easily. Once the account is set up, you can purchase metals through JM Bullion and have them shipped to an IRA eligible depository of your choice. JM stocks a wide variety of IRA eligible gold, silver and platinum bullion which can be shipped to an IRA eligible depository of your choice once the IRA account is set up and funded. They also offer IRA specific product pages so you can see all of the bullion that is eligible easily.

Aside from IRA accounts, JM Bullion offers a secure storage program as well which is run through TDS Vaults. This program enables customers to store their metals in any TDS approved depository in the United States, Europe and other parts of the world. TDS has approved vaults in the United States as well as in other countries such as Canada, Switzerland and Singapore.

 

JM Bullion's Shipping and Insurance Rates

All of JM Bullion's packages are fully insured while on their way to you and ship for free with no additional charges. Orders are shipped either by USPS or UPS with a number of upgraded service options to choose from including overnight, 2 & 3 day select and more (tracking included). They provide updates via email at every stage of the ordering process from when your payment is received to when your package is shipped making it easy to keep track of your order.

Once your order has shipped, you can also track the package directly from your account page. This can be great for seeing when your order is scheduled to be delivered by USPS or UPS. We have found JM Bullion's offer of free shipping on all orders to be a great perk when buying gold or silver bullion online.
Visit JMBullion.com

JM Bullion BBB Review

JM Bullion BBB Complaints and Rating

JM Bullion has had 92 Complaints with the BBB over the past three years which averages out to about 24 per year. A majority of these complaints fall under the "problems with products/services" category. According to the BBB, JM Bullion has made a good faith effort to resolve each issue. Currently the company's BBB profile shows that they have an A+ rating. At the time of our review there were no known government actions filed against the company and they appeared to use legitimate marketing techniques.

 

Payment Methods Accepted by JMBullion

When buying gold or silver from JMBullion.com you have the option to pay by check, bank-wire transfer, credit card or PayPal. Below we will explain the requirements and restrictions for each method of payment.

  1. Paper Check - When paying by paper check there is no minimum order requirement. Also keep in mind that this includes cashier's checks and money orders as well as personal checks. For a paper check payment there is a maximum of $10,000 for first time customers.
  2. Bank-Wire Transfer - When paying by bank wire your order must be at least $2,500. When choosing this method, you will receive a 4% discount over the credit card price. For first time customers there is a maximum order size of $100,000.
  3. Credit Card - When paying for your order using a credit card keep in mind that you will be charged a 4% processing fee. There is also a lower maximum order of $5,000. (Debit or American Express Gift Cards count as a Credit Card payment)
  4. PayPal - When paying by PayPal there is a $10,000 maximum order size with the standard minimum of $100. JM Bullion states that all orders paid for using PayPal must be shipped to the verified PayPal shipping address because of a higher risk of fraud associated with this method. Like credit card orders, PayPal orders are also subject to a 4% processing charge.

What Does JM Bullion Stand For?

A common misconception is that JM Bullion stands for Johnson Matthey Bullion or that JMBullion.com is associated with the Johnson Matthey brand; a longlasting precious metal producer. This is not true, in fact it is a combination of both JM founders first initials. There is actually no association between Johnson Matthey and the online retailer; JM Bullion, though they do carry some of Johnson Matthey's gold and silver bars.

JMBullion.com Complaints and Scams

Is JM Bullion a Scam?

To the best of our knowledge we believe JM Bullion is most likely not a scam. They seem to be a reputable online precious metal retailer with a focus on providing quality products at industry leading prices. Since JM's conception in September of 2011 they have had over 150,000 completed orders and tens of thousands of satisfied customers which is enough in our minds to assume that they are legit. Most of the complaints we found that were filed against them with the BBB and other review sites have been resolved.

JMBullion.com currently offers some of the lowest prices over spot on all of the most popular gold and silver bullion products such as; American Gold and Silver Eagles, Canadian Gold and Silver Maple Leafs, PAMP Suisse Products, Perth Mint bars and coins, Engelhard and Johnson Matthey bars along with other brands. Through our research, many of the past scams associated with precious metal dealers involved the dealer up-selling its customers on more expensive coins. Because this company has a "low-price" business model, we don't believe they are a scam.

JM Bullion Customer Reviews

JM Bullion Review Overall rating: ★★★★☆ 4.3 based on 40 reviews
5 1

★★★★★
5 5 1
I have been buying gold bullion for over 40 years. Best price and delivery in town . 5 stars for mr.

★★★★★
5 5 1
I have placed two orders within the last month. Both arrived in less than 6 days. All products tested good.

★★★★★
5 5 1
I've placed three orders so far and have never had an issue. Fast shipping!

★★★★★
5 5 1
I've placed three orders so far and have never had an issue. Fast shipping!

★★★★☆
4 5 1
Ok, so pros first.. their prices are among the best.. not sure how they can do it and still make a profit. I have always gotten my order. Their selection is great if you like to have different types of metals (bullion/bars/rounds) Cons: Their delivery is pretty slow. Part of the reason is that they will make you wait till your check clears, even if you have been a repeat customer and even if the order is very small. I understand that check fraud is the easiest way to scam, but they make you pay a higher price for CC order or wait longer for check to clear. In this day and age of electronic check clearing, very few businesses make you wait this long for approval, and since you have to give a CC for backup anyways.. there really is no reason for this. I would recommend that they consider that after $1000 in purchases you get fast tracked.. but hey.. what do I know. In any event, even with their slow shipping, they are my favorite precious metals dealer, and I will shop here again and again.

★★★★★
5 5 1
This is a great company. I have not had one issue with their service in over 30 or so orders I have made since March of 2014. I have been buying a little gold and silver about twice a month and especially like their weekly specials. They just get the job done in every possible way to satisfy the customer. The product selection gives many choices especially in silver bars, coins and rounds. The prices are the best I have found online and the delivery is free with $100 minimum order. Using a credit card costs 4% more yet gives a delivery date of 2 or 3 days. I cannot say enough about how satisfied I have been with JM Bullion; and this is not a paid endorsement just an opinion I want to share with anyone interested in buying precious metals.

★★★★★
5 5 1
There is not enough room on this site to tell how pleased I am with JM Bullion. Some folks wonder what JM stands for, I believe it is "Just Marvelous" because my every order from them has been just that! I like the way they keep you in touch with what is going on with your order. On occasions when I email them, their response is very timely to say the least. I've ordered nine different times from them, yes,it takes a while to have my check checked out, but how long would they be in business if they shipped products and the checks were no good?? Speaking of shipping, it is great, as is the packing and no charge for any of this stuff! The package contents are always right on and beautiful beyond words. They (JM) are moving to Las Vegas this week and how their operation could improve is beyond me. The Gals that work there are always a joy to hear from, they treat me like I am somebody? Personally, I praise the Lord for this Company, may they have a very long life!

★★★★★
5 5 1
I have placed several orders for gold and silver bullion at JM Bullion. Always first rate service, price and products. A great on line bullion dealer. Satisfied every time.

★★★★★
5 5 1
I have been buying silver bullion since 1985, when I was just a teenager. I have always wanted a place that would provide good products at a fair price but often could not find a good dealer. Now that I have found JM Bullion several months ago, I have placed 5 orders and received them all in good time and could not be more pleased with the service and product. I have compared prices all along while buying from JM Bullion. Their prices are ALWAYS the BEST and they offer the free shipping as well. Large or small orders get the same attention to detail. They pack each order so well and send in a nondescript package so no one knows what's inside your box. I have gotten the best deals on silver coins and bullion from JM Bullion over the past few months and shipping is always a decent time frame. The whole process takes about 2 weeks from the time you order until you have your product in your hands. I have had to wait 3-4 weeks with other bullion dealers. I'm quite pleased with the customer service at JMB. I wrote recently to check on an order and got a response within the hour telling me where my order was in the process. The customer service rep was very kind and considerate and helped me out right away.

★★★★★
5 5 1
I have placed three orders with JM Bullion. All have been very smooth on their end. I did have an issue with the USPS priority mail getting my first order's payment to them. That is no longer a problem with the echeck option. I found their customer service to be highly professional. Their prices are hard to beat and shipping is included in the price! I will be coming back for more in the future!

★★★★★
5 5 1
We've received 6 orders from JM so far and all have been perfect! Fast shipping, beautiful coins and bars! We buy mostly silver, but just tried the 1 gram Sunshine gold bars because they were on sale. They're beautiful and affordable and who doesn't love a gold sale! For a newbie, JM has been a wonderful start to building our stash. Just placed order #7! Thanks JM!

★★★★★
5 5 1
I was asked by Kathy at JM Bullion, by email, to write a review. I have read all the reviews below, the good reviews and the horror stories. I am also a small order buyer. I am currently waiting on my third order from JM Bullion. I have found, to date, I am completely satisfied with all aspects of my buyer/ seller relationship with JM Bullion, Inc. My orders have been without problem. I pay with a check and I have my orders in the time that I expect. I have received emails from JM Bullion when they receive my check, and another email when the order ships, 5 working days later, and I track the order across the country to my door. The products I have received have been outstanding! I really enjoy the website! Its simple to use, with no chaff or other advertising. The Buyers Guide on the website has provided me, the new buyer, with the information I have needed to make good purchasing decisions. I enjoy placing numbers of different items in the shopping cart to compare and contrast the prices. I have been to other bullion sites and I have found JM bullion prices to be the best on the items I want to purchase. JM Bullion has and outstanding selection of products, the best I have seen. I understand how complex a sales, finance and shipping system like theirs can be. For me, everything has worked to my satisfaction. JMB keep those high standards you have shown me! Thank You!

★★★★★
5 5 1
I'm a small order buyer. I've placed nine orders at just over $100 each. Every order has been picture perfect. At first I mailed paper checks to get the best price point. I waited and watched. They notified me that the check had arrived and the standard waiting period had begun. Then they notified me when the items had shipped. When the items arrived I was VERY pleased. Always perfect and well protected. Always exactly what I asked for and exactly as I hoped. Now that I've been ordering from them for a while, I have an E-check option so no longer have to mail paper checks and every order is still perfect. They have consistently had the best prices I can find, and I really shop around for the bargains. I have found one other site that has it's own proprietary silver round for a better per ounce price but I usually prefer government minted silver so JM Bullion still has the best prices for me. It usually takes about 10 days from order to arrival. I wish it was a bit sooner but understand and have grown accustomed to it. In a way, it slows down my ordering and lets me anticipate it a bit more. If it was faster delivery I might be likely to order more often so I'd have another shipment to anticipate. LOL. Overall, my relationship with JM Bullion has been wonderful and I anticipate it continuing far into the future. I HIGHLY recommend them for your metals purchases.

★★★★★
5 5 1
JM Bullion was the first company I bought bullion from and I return to them time and time again! They ship faster than any other company, including time for a paper check to clear. I've purchased a variety of bullion products, and all have arrived packaged well and in the condition advertised! I love checking their website every Monday to see what products are on sale that week. I love the wide variety of products they have on sale as well! Anytime I've emailed them or made a phone call, my questions were answered and any issues resolved IMMEDIATELY. It is very clear customer service is a huge priority at JM Bullion. JM Bullion is my go to bullion store online. I've tried all the others, but purchase exclusively from JM Bullion after I've seen them execute EVERY SINGLE ONE of my orders flawlessly! Without a doubt, the best!

★★★★★
5 5 1
I'm on my 4th order, as always very fast shipping. I did get on competitor sites and shopped around, ultimately came back to JM. Their prices on specific brands of silver are very competitive. Not to mention some competitve sites have a much higher minumim required purchase. On a budget I'm sure many people like me can't afford to spend thousands on an order.

★★★★★
5 5 1
I've been buying from jmb for while now. I've been getting flawless coins from them. Been getting my orders quick and sealed tight. I will be buying all my coins from them years to come. Just bought a 5 oz America the beautiful coin from them. The coin is awesome and flawless. Thanks again jmb. Outstanding work.

★★★☆☆
3 5 1
i decided to make a healthy purchase from bullion ******,after the half dozen or so decent purchases. All of a sudden they are back ordered but my check has long cleared and i have no product. i receiveD an email that its on back order, then i visit their site and there is now a banner stating "back order status" about a month later i did get my order but i was turned off at that point. then i found JM bullion. Jm Bullion was good, for a time, and then after more than a dozen purchases over 2 years totaling into low 5 digits i am waiting almost 3 weeks for a couple thousand dollar order. SO i email them asking why my check has been cleared over 10 days now, with no email conformation that the order is prepared and ready for shipment. i actually get a phone-call, unfortunately i missed it but when i began to listen to the message and hear it was a JM rep i was like, cool, now THATS customer service. however he went on to give me attitude that my order shipped in a reasonable amount of time and that the minimum is 10 days for a check to clear. well anyone reading this knows it doesn't take 10 days for a check to clear, but thats fine, thats your protocol. (try and put a stop payment on the check you are looking at in your account online tho, yeah right!) however after multiple purchases and now my low 4 digit check, and IMO an excessive wait time along with attitude from the rep i was like next. thats when i found SD bullion. look over there if you care. i did get my order, it all ended fine but i don't pay $1000's of hard earned money for attitude, not to mention they are over price compared to SD and some others. you are paying other ways for thier free shipping.

★★★★☆
4 5 1
I ordered 100 Silver Buffalo Rounds from JMB on March 12, 2015. I sent a check. On April 1, I received a package with only 80 silver rounds. I contacted them immediately and was told that they had to review videos of the packers, and that I could place a claim. I went back and forth with them on the phone and email for 2 weeks. Today, April 16, the missing silver coins arrived. I will likely try giving them the benefit of the doubt and use JMB one more time.

★★★★★
5 5 1
Easy straight forward ordering, products shipped within said timetable. Good service

★★★★★
5 5 1
I have done business with JM for just about a year (approx 1 order per month)and have had a great experience with them. Many of the negative reviews revolve around the shipping time. I use paper checks and they do take some time, but if I was in a major rush to get my bullion I would go to a brick and mortar store. They have always delivered in the the time they say they will. As far as the product and price, you will be hard pressed to find any dealer who can compete with JM on those two areas. Hats off to JM for making it easy for relatively small investors to be able to get the most for their money.

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