JM Bullion Review
An In Depth JM Bullion Review
- Location : Lancaster, PA
- Business Established : September 2011
- BBB Accredited : Yes
- BBB Rating : A-
- Metals Offered : Gold, Silver, Platinum
- Brands Offered : PAMP Suisse, Credit Suisse, NTR, Sunshine, GSM, Royal Canadian Mint, United States Mint, Perth Mint, OPM, Johnson Matthey, Engelhard, Austrian Mint, Rand.
- Shipping Charges :
JM Bullion Dealer Review
JM Bullion is a fairly new company in the online bullion dealer industry that has been around since September of 2011 and are located in Lancaster, PA. J M Bullion carries a pretty good selection of some popular Gold, Silver and Platinum coins, rounds and bars. Compared to other dealers they have one of the most user friendly websites with a simple navigation menu and secure checkout process.
JM Bullion Customer Service
JM Bullion has a very helpful customer service staff which is available online via their Live Chat feature or toll free at 1-800-276-6508 Mon-Fri 9AM-5PM EST. Their customer service staff is pretty personable and doesn’t work off of commission which means they can answer questions or help you out in a low pressure environment which we’ve found to be a big plus.
JM Bullion Pricing
JM Bullion currently has the lowest prices over spot for physical Gold and Silver bullion as well as some of the cheapest shipping rates in the industry (free shipping on all orders actually). JM Bullion’s spot prices change by the second, making them extremely accurate. Once you have picked the coins or bars you want to purchase and are in the checkout process, your price is locked in for 10 minutes (this obviously finalizes once you put the order through).
JM Bullion’s IRA Program
JM Bullion offers an IRA program through New Direction IRA as well as an auto-investment program which you can set up to make automatic Monthly or Bi-weekly purchases. JM stocks a wide variety of IRA eligible Gold, Silver and Platinum bullion which can be shipped to an IRA eligible depository of your choice.
JM Bullion’s Shipping and Insurance Rates
All of JM Bullion’s packages are fully insured and ship for free. Orders are shipped either by USPS first class or priority mail or UPS ground with tracking included. They provide updates at every stage of your order from when it is paid to when it is shipped and make it easy for you to track your package every step of the way. The fact that JM Bullion has the lowest shipping rates in the industry makes them a top destination for buying Gold or Silver bullion online.
Payment Methods Accepted by JMBullion
When buying Gold or Silver from JMBullion.com you have the option to pay by check, bank-wire transfer or credit card. Below we will explain the requirements and restrictions for each method of payment.
Paper Check – When paying by paper check there is no minimum order requirement. Also keep in mind that this includes cashier’s checks and money orders as well as personal checks. For a paper check payment there is a maximum of $10,000 for first time customers.
Bank-Wire Transfer – When paying by bank wire your order must be at least $2,500. When choosing this method, you will receive a 4% discount over the credit card price. For first time customers there is a maximum order size of $100,000.
Credit Card – When paying for your order using a credit card keep in mind that you will be charged a 4% processing fee. There is also a lower maximum order of $5,000. (Debit or American Express Gift Cards count as a Credit Card payment)
J M Bullion Buy Back Program
Not only does J M Bullion provide some of the best deals on Gold and Silver bullion but they also offer a buy back or “Sell to Us” program which enables investors to sell bullion online in a secure, online environment. J M Bullion’s Sell to Us program offers some of the highest prices paid for Gold and Silver bullion of all types and sizes.
What does JM Bullion stand for?
A common misconception is that JM Bullion stands for Johnson Matthey Bullion or that JMBullion.com is associated with the Johnson Matthey brand; a longlasting precious metal producer. This is not true, in fact it is a combination of both JM founders first initials. There is actually no association between Johnson Matthey and the online retailer; JM Bullion, though JM bullion does carry some of Johnson Matthey’s Gold and Silver products.
JMBullion.com Complaints and Scams
Is JM Bullion a Scam?
JM Bullion is most definitely not a scam. They are one of the most reputable online Precious Metal retailers focusing on providing quality products at industry leading prices. Since JM’s conception in September of 2011 they have had over 100,000 completed orders and tens of thousands of satisfied customers, proving that they are dedicated to providing investors with the best online experience when buying Gold and Silver bullion.
JMBullion.com offers the absolute lowest prices on all of the most popular Gold and Silver bullion products such as; American Gold and Silver Eagles, Canadian Gold and Silver Maple Leaf’s, PAMP Suisse Products, Perth mint products, Engelhard and Johnson Matthey bars and rounds and much more. JM Bullion takes pride in offering the lowest prices on the internet for Gold, Silver and Platinum bullion and focuses on providing its customers with top notch customer service and quick delivery times. In fact JM Bullion has some of the quickest delivery times in the industry.
JM Bullion BBB Review
JM Bullion BBB Complaints
JM Bullion has had 26 Complaints with the BBB to date and have made a good faith effort to resolve each one. In the Gold and Silver bullion industry there are market fluctuations every day and customers can become angry if they lose money in the marketplace. It is not uncommon for online bullion dealers to incur dozens of BBB Complaints per year based on this alone.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||26|
JM Bullion Customer Reviews & Complaints
Will use JM Bullion again.
I had placed an order about a week ago using my debit card and I just received it. My silver coins shipped out within 2 days and was in my hands about 7 days after placing my initial order. From my experience dealing with JM, their customer service was very helpful and answered all of my questions. Would highly recommend!
first order; ehh. Second order excellent!
I have placed two orders with JM Bullion over the past month. My first order took a little while to ship which apparently was held up because they where moving their order fulfillment center to a new and larger facility. I was ok with this once I received my order and all was well. My second order however was placed a few days ago and actually shipped much quicker than the first. Spoke with one of their customer service guys and they seemed polite and where pretty helpful. Will keep ordering from JMB, especially with their quicker shipping now.
I have placed several orders with JM and received them no earlier than 10 days. My last and I do mean LAST order was placed on 31 January and not shipped until 19 February. When I finally got them to answer my e-mails at first I was told it was shipped, then it wasn't shipped, then it was the weather, then a problem with my address, the same address I had used on previous orders, then problems with their distribution center and it was finally shipped 19 days later. They did apologize and offered a whole $5 off my next order.No thanks.
Great communication from jm bullion
After placing a pretty big order with jm bullion about 3 weeks ago, I had yet to receive my order. I gave their customer service a call and they informed me that there was a delay with my shipment but that they would mark my order to a priority. I was pretty skeptical at this point but I received an email the next day that said my order had shipped. I received my coins about 4 days after that. All said and done, I think I would use them again as I haven't found better prices elsewhere and they said they are currently improving their shipping process to provide faster shipments in the future which is what caused my delay. I'm excited to see how jm bullion performs on my next order with faster and free shipping.
ps. I only gave them a 3 star rating because of the slow shipment which kind of annoyed me because I was never notified of this.
shipping not reliable
My funds cleared on 5th Feb but the shipment is done after 2 weeks and yet to receive. Though you save money due to free ship it is not worth the late I believe
Good service, could have shipped faster
I placed a fairly large order with this dealer about 2 weeks ago. I payed by paper check which I guess does take a little longer to process. Once my payment cleared into their bank account it took about 8 days to ship which was a little slow. They did keep me informed though on the status of my order throughout the process and I guess they are moving their order fulfillment center to a bigger location which is why they said my order took a little bit longer to ship. I did the math and I saved about $40 by using them. I would prefer to wait a little bit longer and get the lowest prices so not a big deal to me. Overall I would rate their service at 4 stars. Hopefully in the future it will go a little quicker with their larger facility. Will definitely use JM again though. And also my products where in great condition and packed very well. 4 stars, would highly recommend.
Great product, great service
I have been ordering my silver from this seller for the past year or so. Just thought id throw my two cents in. Though i've had a few orders that exceeded their estimated delivery time, most have come on time and the products are always in top notch condition. Always enjoy talking to these guys over the phone and will keep stacking with them.
Ok, shipping could have been better
Purchased just over $100 on 1/21/14. Payment went through in 48 hours. Shipment arrived 2/1/14. Arrives in ok packaging but in my opinion took way to long to ship and tracking from the site failed. Even using USPS number could not track. Was very happy it arrived. Worried at first but now it is here I am happy with quality. The 1/10th ounce walking liberty silver rounds aren't as nice as the ounce. They also have small word on back saying copy. Assume that because copy of US mint version. Because of tracking and shipping time I am going to try another seller next month.
Great website and communication, order all of my Silver bullion through these guys. 5 stars!!
I have been using online dealers to purchase my Silver for some time now and have found JM to be one of the best. In the past I have used APMEX but was seeking a new destination as their prices seemed to be getting a little high. I found JM Bullion around a year ago and have been using them since. Haven't had any issues yet. I usually pay by check as I get a little bit of a lower price. 5 stars+++
Did a purchase with JM and had success with the first one. Was going to do a second one with a different credit card. JM said the address was incorrect and wouldn't listen to anything I was trying to tell them. The rep was curt, unfriendly, and just wanted me off the phone. I called the credit card company to see what was wrong. JM had entered the wrong "STATE"....They have their arrogance and another company has a new customer.
No problems!Completed 4 orders to date and everything is as advertised.
Best prices i've found
I did some price comparing for a few online dealers, mainly provident, APMEX and JM Bullion. I found jm bullion to have the lowest prices for eagles so i decided to purchase a roll of 20 coins. Received my order within a week and a half. Very satisfied and will plan on buying again if the price stays down.
JM Bullion is an excellent company
I previously submitted a negative review for JM Bullion, but I was completely wrong. The shipment did arrive via UPS and I had to sign for it. Purchase price was lower than any other company selling gold. I will positively use JM Bullion again to purchase gold.
Great prices, great service!
I have been doing business with jm bullion for over a year now and have never had any major issues. Their customer service was always very helpful to me every time I called and you can't beat their prices. I have probably saved thousands by using them over APMEX!
I had placed an order for two 10 ounce silver bars with jm bullion over the internet. All was well with my order and bars were in great condition, they even emailed me keeping me up to date with what was going on with my order from when my funds had cleared to when my order had shipped. Very pleased with my experience using this company and will definitely do business with them again.
I had purchased a roll of Silver eagles from JM Bullion on October 1st using a debit card. My order was paid instantly and I received my metals within 5 days of placing the order. All was well with my coins. Will definitely do business with this company again.